Last week an Ultimate Deluxe user reported that he was recently not getting the order email generated by Ultimate, but he was getting the payment confirmation from PayPal.
 
After further investigation we found that the email was being sent from the oneFshop server, but was being identified as spam and blocked.  This is being done on the ISP's not your own aniti spam software.  The email that is sent from oneFshop has inevitabley a number of characteristics of spam (although off course it is not) the emails are all very similar to one another, it is automatically generated and it adds the clients email address as the sender although it comes from the oneFshop server.
 
THE SOLUTION.
 
1.  Contact your ISP and inform them that emails from oneFshop are not SPAM.  This is not however a quick fix as an email can go through multiple servers and aniti spam filters to reach you.

 
2. Set up a GMAIL account (orders@yourdomain.com) and redirect your email through to your normal inbox.  Gmail is different from a normal email system as you are in complete control of what is spam and not.  This has proved worked fine.  You can use GMAIL as your regular server for your normall emails that is becoming very popolar due to the very efficent spam filters and the control it gives you.  If you decide to route all your emails through GMail (I have) then you do not need to change any of your settings in your albums.

If you have changed your email address then you will need however to change the email address in your past albums to go to your new GMAIL account.  You do not need to re generate your album again.  IN your FTP software open the album>RES>DATA>CONFIG and change the email address.
 
I am sure you appreciate that this is out of our control, with the ever increasing problem of spam and the fight back it is inventible by the aniti spam software and that legitimate email are being blocked.  But the GMAIL account does solve it.

The fight back against spam will increase over time, and we do not want to rely on anyone else systems in the long run, not even Gmail.  We are thererfore investgating in adding the abilty for you to log in to your oneFshop account to see all your past order emails. Hope to release soon.

Mark